At Style Shiftz, operated by Renithion Ventures Private Limited, customer satisfaction sits at the heart of everything we do. Every concern matters, every voice counts, and every issue deserves careful attention. This Grievance Redressal Policy explains how customers can raise concerns, how grievances are reviewed, and how resolutions are provided in a fair, transparent, and timely manner. The objective is to create a dependable system that builds trust, encourages open communication, and ensures every shopping experience remains positive and respectful.

What Does a Grievance Mean?

A grievance refers to any issue or dissatisfaction you might face related to a product or service purchased through our platform, which you want us to address. This can include problems like defective items, concerns about quality, delays or wrong deliveries, payment troubles, difficulties with returns or refunds, dissatisfaction with customer support, or questions about our policies.

How to Submit Your Grievance

If you encounter any problems, here’s how to get in touch:

Step 1: Go to the Help Centre or Contact Us page

Find the “Help Centre” or “Contact Us” section on our website or app.

Step 2: Select the Issue Category

Choose the topic that best matches your concern.

Step 3: Provide Full Details 

Include your order ID, a clear description of the problem, and attach any relevant photos or documents.

Once submitted, our customer support team will review your grievance and respond as soon as possible.

Escalating to the Grievance Officer

If you feel your issue hasn’t been resolved or you’re unhappy with the response, you have the right to escalate the matter to our Grievance Officer. This is in line with the Information Technology Act, 2000, and other applicable laws.

Style Shiftz has appointed a Grievance Redressal Officer who oversees complaint resolution, ensures fairness, and handles escalated or unresolved issues. You can reach the Grievance Officer by emailing renithionventurespvtltd@gmail.com.

How We Handle Your Grievance

• Acknowledgement: We’ll confirm receipt of your grievance via email within 48 hours.
   
• Reference ID: You’ll get a unique grievance number to track your complaint.
   
• Resolution Timeline: Our team, along with the Grievance Officer, will work to resolve your issue within 7 business days or as required by law.
   
• Regular Updates: You’ll receive progress updates through your registered contact details.

Closing Your Grievance

A grievance will be closed when:

• You are satisfied with the solution provided.
   
• You do not respond within a reasonable time after we offer a resolution.
   
• A final decision has been communicated following our policies and legal requirements.

Contact Us

For questions or to raise a grievance, please email at renithionventurespvtltd@gmail.com.

Important Notice

This policy may change periodically. For the latest version, please review our Terms of Use and Privacy Policy.